ZestPay (“we,” “us,” “our”) is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, share, and protect the information you provide to us when using our services.
1. Information We Collect
We may collect the following types of information:
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Personal Information: Name, email address, phone number, address, date of birth, government-issued ID (for KYC verification).
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Financial Information: Card transaction data, top-up records, account balance.
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Technical Data: IP address, device information, browser type, and usage patterns.
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Crypto Wallet Details: Public wallet addresses used for funding your ZestPay account.
2. How We Use Your Information
We use your information to:
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Provide and manage our virtual and physical card services.
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Verify your identity and meet regulatory compliance (e.g., KYC/AML).
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Process transactions and crypto top-ups.
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Communicate with you about your account, updates, or promotions.
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Improve and personalize our services and customer support.
3. Sharing Your Information
We may share your data with:
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Financial institutions and payment processors (e.g., Mastercard) to enable card functionality.
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Compliance partners for identity verification and regulatory checks.
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Service providers that assist in delivering our platform (e.g., hosting, support).
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Regulatory authorities when required by law or to protect legal rights.
We never sell your personal data to third parties.
4. Data Security
We use industry-standard security measures, including encryption and secure storage, to protect your information. Access to your data is strictly controlled and limited to authorized personnel.
5. Data Retention
We retain your data only as long as necessary to fulfill the purposes outlined in this policy and comply with legal obligations.
6. Your Rights
Depending on your location, you may have rights to:
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Access or update your personal data.
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Request deletion of your account or data.
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Object to or restrict certain processing.
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Withdraw consent (where applicable).
To exercise your rights, please contact us at: [Insert Contact Email]
7. Cookies and Tracking
Our platform may use cookies and similar technologies to improve user experience. You can adjust your browser settings to decline cookies.
8. Changes to This Policy
We may update this Privacy Policy periodically. We’ll notify you of material changes by email or through our platform.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, contact us at:
Email: hello@thezestpay.com
Address: I-Rise Tower Office 27C14, Barsha Heights, Dubai, United Arab Emirates